Job Vacancy Manila, Philippines Position Contact Center Team Lead at Capgemini
Capgemini is currently accepting applications for the position of Contact Center Team Lead in the Manila area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Capgemini operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Capgemini |
| Position: | Contact Center Team Lead |
| City: | Manila, Manila |
| Province: | Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
The Customer Service Team Leader supervises a team of customer service representatives to ensure high-quality service delivery. Key responsibilities include leading the team, conducting performance reviews, setting targets, tracking metrics, and identifying areas for improvement. You will also collaborate with stakeholders to streamline operations.
Skills Required:
- Strong leadership and team management skills
- Familiarity with workforce management tools
- Excellent communication and problem-solving abilities
Qualifications:
- 7 years of customer service experience
- 3 years as a Team Lead in BPO
- Amenable to onsite work and Australian shifts
- College graduate
Benefit
- Access to the latest technology
- Recognition and performance awards
- Professional training
- Collaborative work environment
- Professional networking opportunities
- Skill development
- Work-life balance
- Valuable work experience
- Opportunities for promotion
- Opportunities to contribute to business growth
Requirements
- Experience in the Related Field (Preferred)
- Physically and Mentally Healthy
- Able to Work Under Pressure
- Good Communication Skills
- Minimum Education of High School Diploma
- No Criminal Record
- Minimum Age of 18 Years
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Manila |
| City | Manila |
| Google Map | Google Map |
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