Job Vacancy National Capital Region, Philippines Position Quality Assurance Team Lead at IntouchCX

Welcome to our job portal, where IntouchCX is offering exciting employment opportunities for the position of Quality Assurance Team Lead in the National Capital Region area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with IntouchCX, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with IntouchCX. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	IntouchCX
Position:	Quality Assurance Team Lead
City:	National Capital Region, National Capital Region
Province:	National Capital Region
Education:	Confidential
Salary:	PHP 14.700 - PHP 45.000 per Month
Job Type:	Full-time

Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We’re changing the way people think about customer service, and we need your help

We’re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client-partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members.

As Quality Assurance Team Lead, You Will…

• Manage administrative and reporting tasks associated with quality metrics
• Assist in providing actionable insights to our Operations Team and client-partners
• Partner with other support departments to achieve metric goals
• Assist in reviewing and maintaining calibration scores among the QA Team
• Maintain and develop pertinent operational statistics, financial management information and results reporting
• Support and contribute to Business Development initiatives
• Research escalated issues to deliver coaching opportunities
• Report scripting problems or questions from callers to appropriate departments
• Distribute client-partner and company related correspondence
• Perform other duties as assigned

As Quality Assurance Team Lead, You Have…

• A post-secondary degree or certificate, preferably in Business Management (a combination of education and work experience will also be considered)
• At least 1-2 years of Quality Assurance experience
• At least one year of experience in a leadership, supervisory or coaching role
• Intermediate knowledge of MS Excel, MS Word and MS Office (required)
• The ability to type 30 WPM with accuracy
• Strong verbal and written communication skills, including good spelling and grammar skills
• The ability to work under time constraints and meet deadlines
• The ability to work in a fast-paced, hectic and always changing environment
• Excellent leadership, analytical and problem solving skills
• The ability to solve problems and offer suggestions in a positive, developmental manner
• The ability to make fair and consistent judgments and decisions
• The ability to listen attentively use call information to analyze and score calls to ensure compliance with performance metrics
• The ability to handle multiple tasks, details, and interruptions, including organizational and time management skills
• Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Benefit

• Opportunities for promotion
• Access to the latest technology
• Professional networking opportunities
• Valuable work experience
• Work-life balance
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Skill development
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• No Criminal Record
• Good Communication Skills
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location

Company Address

Province	National Capital Region
City	National Capital Region
Google Map	Google Map