Job Vacancy Angeles, Pampanga Position Customer Support Representative at Brainbox
Brainbox is currently accepting applications for the position of Customer Support Representative in the Angeles area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Brainbox operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Brainbox |
| Position: | Customer Support Representative |
| City: | Angeles, Pampanga |
| Province: | Pampanga |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
About Brainbox
Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff – it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.
In this role, you will support customers by responding to enquiries accurately and in a timely manner across multiple channels, while learning our systems, processes and the education industry.
Qualifications
- Bachelor’s degree or equivalent qualification
- Fresh graduates are encouraged to apply
- Previous customer service experience (including internships, OJT or part-time roles) is an advantage
- Interest in the education or RTO industry is a plus
Attributes
- Willingness to learn and grow in a fast-paced environment
- Process-driven and detail-oriented
- Strong written and verbal English communication skills
- Positive attitude and ability to take direction and feedback well
- Organised, reliable and professional
- Team-focused with a customer-first mindset
Duties and Responsibilities
- Answer customer enquiries via phone, email or chat in a polite and professional manner
- Provide basic information about products or services using provided guides and training
- Record customer details and update information in company systems
- Document customer interactions clearly and accurately
- Complete follow-ups as instructed
- Participate in training and team meetings
- Support the team with general administrative tasks
- Perform other duties as assigned
Perks
- Attractive and competitive salary
- Tenure-based and Performance-based incentives
- Paid time off
- Unlimited cash incentives for hired referrals
- Engagement and Recognition programs
- HMO on day 1
- Work-life balance with a 37.5h week and free weekends
- International career growth and clients
- Opportunities to travel abroad
- Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
- Fun and inclusive working environment and great working culture
- Dedicated local support with local Management, HR, onboarding, payroll, and ICT
- Access to unlimited training and micro-competencies to advance your skills
This role is subject to a number of skills and practical tests that might be done onsite.
This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.
Job Types: Full-time, Fresh graduate
Ability to commute/relocate:
- Angeles: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your desired salary?
- What is your notice period?
- How many years of Australian client experience do you have?
Experience:
- CSR: 1 year (Preferred)
Work Location: In person
Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- Good Communication Skills
- No Criminal Record
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Pampanga |
| City | Angeles |
| Google Map | Google Map |
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