Job Vacancy Davao City, Davao Region Position Customer Service Officer at BDO Unibank
Published 2 days ago
BDO Unibank is currently seeking applicants for the position of Customer Service Officer in the Davao City area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
BDO Unibank operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | BDO Unibank |
| Position: | Customer Service Officer |
| City: | Davao City, Davao Region |
| Province: | Davao Region |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Date: Jun 23, 2025
Location: Davao City, Davao Region, PH
Business Unit: Enterprise Services Group
Department: Operations
The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24×7.
As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.
Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.
Responsibilities:
- Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.
- Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.
- Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.
Qualifications:
- Bachelor’s Degree holder
- Experience in Contact Center for 1 year and in the banking industry is an advantage.
- Fresh graduates are welcome to apply.
The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24×7.
As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.
Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.
Responsibilities:
- Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.
- Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.
- Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.
Qualifications:
- Bachelor’s Degree holder
- Experience in Contact Center for 1 year and in the banking industry is an advantage.
- Fresh graduates are welcome to apply.
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 20317
Benefit
- Professional training
- Skill development
- Opportunities for promotion
- Collaborative work environment
- Valuable work experience
- Recognition and performance awards
- Professional networking opportunities
- Work-life balance
- Access to the latest technology
- Opportunities to contribute to business growth
Requirements
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- No Criminal Record
- Minimum Age of 18 Years
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Davao Region |
| City | Davao City |
| Google Map | Google Map |
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