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Job Vacancy Manila, Philippines Position Contact Center Delivery Manager at Capgemini

Capgemini company logo
Published 3 hours ago

Capgemini is currently accepting applications for the position of Contact Center Delivery Manager in the Manila area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Capgemini operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:Capgemini
Position:Contact Center Delivery Manager
City:Manila, Manila
Province:Manila
Education:Confidential
Salary:PHP 14.500 - PHP 30.000 per Month
Job Type:Full-time

Job Description

Capgemini is seeking a highly skilled Contact Center Delivery Manager to oversee daily operations of our retail bank’s customer care center. The candidate should have 10-15+ years in people management and a solid banking customer care background.

Mandatory Skills:

  • Experience in high-volume contact center operations.
  • Strong leadership and coaching abilities.
  • Familiarity with CRM systems.

Core Competencies:

  • Verbal Communication
  • Analytical Thinking
  • Process Improvement

Benefit

  • Professional training
  • Skill development
  • Opportunities for promotion
  • Collaborative work environment
  • Valuable work experience
  • Recognition and performance awards
  • Professional networking opportunities
  • Work-life balance
  • Access to the latest technology
  • Opportunities to contribute to business growth

Requirements

  • Willing to Be Placed in the Designated Work Location
  • Minimum Education of High School Diploma
  • Good Communication Skills
  • Physically and Mentally Healthy
  • Minimum Age of 18 Years
  • Able to Work Under Pressure
  • Experience in the Related Field (Preferred)
  • No Criminal Record
  • Able to Work in a Team

Company Address

Province Manila
City Manila
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Company Information

Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation. Established in the Philippines, it offers innovative solutions that help businesses enhance their operational efficiency and drive growth. The company focuses on leveraging cloud, data, and artificial intelligence to deliver tailored services, empowering clients to navigate the evolving digital landscape. With a diverse team of experts, Capgemini is committed to fostering collaboration and creativity, making it a preferred partner for organizations aiming for sustainable success.