Job Vacancy Manila, Philippines Position Contact Center Trainer at Capgemini
Company Capgemini is offering job opportunities for the position of Contact Center Trainer in the Manila area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Capgemini operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Capgemini |
| Position: | Contact Center Trainer |
| City: | Manila, Manila |
| Province: | Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
The Customer Service Trainer at Capgemini designs, delivers, and evaluates training programs for new and existing Customer Service team members. This pivotal role ensures that all team members are equipped with the necessary knowledge, skills, and tools to perform effectively and ethically, while complying with regulatory standards.
Key responsibilities include developing onboarding programs, creating training modules on negotiation, compliance, and customer service, conducting refresher workshops, and providing one-on-one coaching. You will measure training effectiveness and maintain training records while collaborating closely with team leaders and HR to align training with business goals.
Benefit
- Professional training
- Skill development
- Opportunities for promotion
- Collaborative work environment
- Valuable work experience
- Recognition and performance awards
- Professional networking opportunities
- Work-life balance
- Access to the latest technology
- Opportunities to contribute to business growth
Requirements
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- No Criminal Record
- Minimum Age of 18 Years
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Manila |
| City | Manila |
| Google Map | Google Map |
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