Job Vacancy Taguig, Metro Manila Position Customer Solutions Officer (Retentions) at Citi
Welcome to our job portal, where Citi is offering exciting employment opportunities for the position of Customer Solutions Officer (Retentions) in the Taguig area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Citi, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Citi. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Citi |
| Position: | Customer Solutions Officer (Retentions) |
| City: | Taguig, Metro Manila |
| Province: | Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
The Customer Service Analyst 1 in CBPS is a multi skilled role servicing off-shore clients of Citi. The overall objective of this role is to address external customer issues and provide ongoing customer service support for escalation, retention, collections, billing and telesales types of calls.
Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Previous relevant experience preferred
- Experience in customer service
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Education:
- Bachelor’s degree/University degree or equivalent experience
–
Job Family Group:
Customer Service
–
Job Family:
Institutional Customer Service
–
Time Type:
Full time
–
Most Relevant Skills
Please see the requirements listed above.
–
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
–
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Benefit
- Recognition and performance awards
- Skill development
- Work-life balance
- Professional networking opportunities
- Access to the latest technology
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Valuable work experience
- Opportunities to contribute to business growth
Requirements
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- No Criminal Record
- Minimum Age of 18 Years
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Metro Manila |
| City | Taguig |
| Google Map | Google Map |
Apply for Job
Make sure you complete the application form first and wait for the HR interview invitation before visiting the company in person.
Applying for jobs is free of charge.
We hope you get the desired job.
If you come across any suspicious job listings, please report them to us.
