Job Vacancy Clark Freeport Zone, Central Luzon Position B2B Customer Service Representative at ERC Global

Welcome to our job portal, where ERC Global is offering exciting employment opportunities for the position of B2B Customer Service Representative in the Clark Freeport Zone area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with ERC Global, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with ERC Global. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

WHY WORK HERE: Customer Service Representatives interact with customers via inbound calls for the purpose of assisting them with their current account, as well as, uncovering opportunities to promote and cross sell other products and services.

WHO WE’RE LOOKING FOR:

• Strive to meet highest level of customer satisfaction by resolving customer’s issue in professional & timely manner
• Meet customer requirements through first contact resolution
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Follow a sales process to uncover customer needs across all products and services, present a customized recommendation, and overcome objections to close the sale
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues
• Able to multitask through multiple systems while interacting with customers
• Update customer records
• Participate in activities designed to improve customer satisfaction and business performance
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements

WHY THIS POSITION:

• High School Diploma
• 3 months-1 year of customer service experience. Banking, processing, mortgage, and/or loan experience preferred.
• Ability to learn new products and systems
• Have intermediate typing skills
• Ability to work in a professional, fast-paced environment
• Have a clear criminal background and be able to pass a drug screen
• Ability to manage multiple computer programs, actively listen, converse with customers while typing and updating accounts
• Ability to learn on the fly, listen and apply problem solving skills
• Have a team oriented mindset while building productive relationships
• Ability to interact with all types of customers and provide the best resolutions
• Have a positive, professional, empathetic and customer-focused approach

Job Types: Full-time, Permanent

Pay: Php25,00.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion

Ability to commute/relocate:

• Clark Freeport Zone: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to visit our office in Clark for 1-day processing?

Education:

• Senior High School (Required)

Experience:

• BPO/Customer Service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Requirements

• Willing to Be Placed in the Designated Work Location
• Minimum Education of High School Diploma
• Good Communication Skills
• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• No Criminal Record
• Able to Work in a Team

Company Address