Job Vacancy Muntinlupa, Metro Manila Position Incident Manager at GECO Asia
Company GECO Asia is offering job opportunities for the position of Incident Manager in the Muntinlupa area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
GECO Asia operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | GECO Asia |
| Position: | Incident Manager |
| City: | Muntinlupa, Metro Manila |
| Province: | Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
Position: Incident Manager
We’re looking for a Incident Manager to lead Incident, Problem, and Change Management. If you have ITIL experience and a passion for improving services, apply now and help support our global teams
Job Requirements & Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3+ years of experience in IT Service Management, focusing on Incident, Problem, and Change Management.
- Strong knowledge of ITIL framework (certification is a plus).
- Excellent communication and stakeholder engagement skills.
- Experience with ITSM tools such as ServiceNow or BMC Remedy.
- Strong problem-solving, organizational, and time management skills.
- Ability to work in a dynamic, global support environment.
Job Roles & Responsibilities:
- Incident & Problem Management:
- Lead the end-to-end handling of IT incidents, ensuring timely resolution within SLAs.
- Ensure adherence to SOPs for restoring IT services.
- Act as the main coordinator during critical incidents affecting business operations.
- Communicate effectively with IT and business stakeholders during and after incidents.
- Document incidents, provide shift turnover and recap reports, and conduct post-incident reviews.
- Identify problems, analyze root causes, and suggest and implement service improvements.
- Change Management:
- Oversee adherence to the Change Management process and standards.
- Validate change records before CAB submission and facilitate CAB meetings.
- Monitor change progress, assess risks, and ensure proper documentation.
- Manage emergency and urgent change approvals when necessary.
- Provide weekly and monthly change reports to leadership.
- Educate the team on change process best practices.
Why Join Us?
- Enjoy competitive pay and benefits with clear career growth opportunities.
- Be part of a collaborative and dynamic team that values your contributions.
- Work in a supportive, process-driven environment that encourages innovation and professional development.
How to Apply:
Click the “Apply for this job” button or send your updated resume to [email protected]
Requirements
- Basic Computer Skills
- Physically and Mentally Healthy
- No Criminal Record
- Able to Work in a Team
- Minimum Education of High School Diploma
- Good Communication Skills
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Metro Manila |
| City | Muntinlupa |
| Google Map | Google Map |
Apply for Job
Make sure you complete the application form first and wait for the HR interview invitation before visiting the company in person.
Applying for jobs is free of charge.
We hope you get the desired job.
If you come across any suspicious job listings, please report them to us.
