Job Vacancy Taguig, Philippines Position Service Delivery Manager, Wealth Management at Gratitude India

Gratitude India is currently seeking applicants for the position of Service Delivery Manager, Wealth Management in the Taguig area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Gratitude India operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:	Gratitude India
Position:	Service Delivery Manager, Wealth Management
City:	Taguig, Taguig
Province:	Taguig
Education:	Confidential
Salary:	PHP 100.000 per Month
Job Type:	Full-time

Job Description

Service Delivery Manager – Wealth Investment and Asset Management

Work Setup: 100% RTO / Onsite – Taguig

Work Shift: Night shift

Salary Range: Up to PHP 100,00

Headcount: 1

Keywords / Focus Areas

Wealth Management, Fund Servicing, Fund Accounting, Risk & Compliance, Equity Fund, Unit Trust Pricing, Client Services, Financial Portfolio Lifecycle, CSAT, Stock Market, Investment, Mutual Funds, Products

Target Companies: Sunlife, Manulife, JP Morgan

Role Overview

The Service Delivery Manager oversees and directs strategic planning, operations, and financial performance for the Wealth Investment and Asset Management division within a BPO. This role ensures operational efficiency, high-quality client service, and financial performance while leading a team of managers and professionals.

Key Responsibilities

• Develop and implement strategic plans to improve operational efficiency and achieve business goals.
• Manage overall performance of the Wealth Investment and Asset Management division, including client satisfaction, quality assurance, and cost management.
• Lead and supervise a team of managers and professionals to ensure smooth operations and high productivity.
• Establish and maintain strong client relationships, understanding their needs and providing tailored solutions.
• Analyze market trends, identify new business opportunities, and recommend strategies to expand services.
• Oversee budgeting, forecasting, and financial reporting for the division.
• Drive growth and success of the BPO division by ensuring operational excellence and leadership in delivery.

Qualifications

• College graduate; Bachelor’s degree in Business Administration, Management, or related field; MBA preferred.
• Extensive experience in Wealth Investment, Asset Management, Fund Servicing, Fund Accounting, Risk & Compliance, Equity Fund, Unit Trust Pricing, Client Services, Financial Portfolio Lifecycle, CSAT, Stock Market, Investment, Mutual Funds, Products, with proven leadership track record.
• Strong understanding of BPO industry trends, best practices, and technologies.
• Experience managing delivery teams in a BPO or contact center environment.
• Minimum 3 years’ experience in Project Management.
• Minimum 3 years’ managerial experience.
• Excellent communication, negotiation, interpersonal, strategic thinking, problem-solving, and decision-making skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Stable work history (not a job hopper – less than 1 year per company discouraged).

Job Type: Full-time

Pay: Php100,00.00 per month

Application Question(s):

• How many years of experience do you have in Wealth Investment, Asset Management, Fund Servicing, Fund Accounting, Risk & Compliance, Equity Fund, Unit Trust Pricing, Client Services, Financial Portfolio Lifecycle, CSAT, Stock Market, Investment, Mutual Funds, and Products with proven leadership?
• Do you have a strong understanding of BPO industry trends, best practices, and technologies?
• Do you have experience handling delivery teams?
• How many years of experience do you have in Project Management?
• How many years of managerial experience do you have?
• What is your expected salary?
• Are you amenable to work on a hybrid setup in Taguig with a night shift schedule
• WILLING TO PROCEED WITH 100K

Work Location: In person

Benefit

• Opportunities to contribute to business growth
• Skill development
• Work-life balance
• Access to the latest technology
• Collaborative work environment
• Professional training
• Professional networking opportunities
• Opportunities for promotion
• Recognition and performance awards
• Valuable work experience

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Taguig
City	Taguig
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