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Job Vacancy Taguig, Philippines Position Customer Care Team Lead at Principal Global Services (Philippines) LLC

Principal Global Services (Philippines) LLC company logo
Published 16 hours ago

Company Principal Global Services (Philippines) LLC is offering job opportunities for the position of Customer Care Team Lead in the Taguig area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Principal Global Services (Philippines) LLC operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:Principal Global Services (Philippines) LLC
Position:Customer Care Team Lead
City:Taguig, Taguig
Province:Taguig
Education:Confidential
Salary:PHP 14.700 - PHP 45.000 per Month
Job Type:Full-time

Job Description

Join Principal Global Services (Philippines) LLC as a Customer Care Team Lead. This role involves managing a team of Customer Care Analysts, overseeing performance metrics, and ensuring adherence to policies and service level agreements. You will be responsible for training, stakeholder management, and addressing escalated customer issues to maintain high satisfaction levels. The ideal candidate should possess strong leadership skills and have a background in healthcare insurance. A Bachelor’s degree is preferred, along with experience in claims management systems.

Benefit

  • Collaborative work environment
  • Professional training
  • Opportunities for promotion
  • Access to the latest technology
  • Skill development
  • Recognition and performance awards
  • Professional networking opportunities
  • Valuable work experience
  • Opportunities to contribute to business growth
  • Work-life balance

Requirements

  • Minimum Age of 18 Years
  • Basic Computer Skills
  • Physically and Mentally Healthy
  • Experience in the Related Field (Preferred)
  • Minimum Education of High School Diploma
  • Able to Work in a Team
  • Good Communication Skills
  • No Criminal Record
  • Willing to Be Placed in the Designated Work Location

Company Address

Province Taguig
City Taguig
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Company Information

Principal Global Services (Philippines) LLC

Principal Global Services (Philippines) LLC is a leading provider of business process outsourcing and services in the Philippines. Established to deliver innovative solutions, it specializes in financial services, information technology, and comprehensive customer support. The company is committed to enhancing client experience by leveraging technology and a skilled workforce. With a focus on integrity, collaboration, and excellence, Principal Global Services aims to drive efficiency and growth for businesses across various industries, making it a trusted partner in the global marketplace.