Job Vacancy Manila, Metro Manila Position ANALYST at Eclerx
Eclerx is thrilled to announce job openings for the position of ANALYST in the Manila area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Eclerx, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Eclerx.
Job Information
| Company: | Eclerx |
| Position: | ANALYST |
| City: | Manila, Metro Manila |
| Province: | Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
TITLE: Analyst – Technology Services
RANK: Analyst
Reporting to: Process Manager – Technology Services
- Responsible for ensuring to work with concerned teams in
troubleshooting of technology problems.
- Ensures that proper troubleshooting techniques, protocols and tools are
used in coming up with recommendations and solutions
- Ensures that technical recommendations are properly thought
of/analyzed and based on hard facts.
- Provides regular updates on the troubleshooting to the team,
management, and client.
- Ensures that incident report and RCA is released within SLA post the
troubleshooting work and liaise with concerned groups for the
resolution.
- Responsible for the documentation of RCA/ICA and follow through on
pending deliverables till closure.
- Responsible for the routine checking of the operational condition of the
accounts and ensures potential issues are reported for immediate
attention/resolution.
- Responsible in responding to incident/problem tickets as per SLA.
- Responsible for documenting work turnover and cascading the same to
the team.
- Conducts daily floor walk and account issue tracking.
- Responsible for ensuring timely updates are done on documentation
that includes but not limited to inventory, process, procedures, and
operations-related documents.
- Responsible for the regular review and updating of the documentation.
- Responsible for ensuring that information security guidelines and
policies are followed and implemented.
- Responsible for the implementation of changes to ensure compliance of
the infrastructure to the Information security guidelines and policies.
- Responsible for ensuring timely completion of assigned tasks.
- Responsible for ensuring proper documentation and timely updates for
assigned tasks.
- Responsible for the coordination with other teams in fulfilling the
assigned tasks.
- Responsible for the regular generation, analysis and releasing of reports.
- Responsible for the initial review, gap analysis and providing action plan
to management
• Knowledge of Microsoft products & solutions is preferred
Conceptual knowledge of IP networks and core IP applications (DNS,
• NTP, FTP, etc.) and telecommunications, and their interplay in an IT computing environment
• At least 1 year of computer system experience
• Must have effective interpersonal and communications skills.
• Ability to work well under pressure, multi-task and meet demanding
deadlines.
• Good Documentation skills
• Candidate must possess at least a Bachelor’s/College Degree or ITrelated course.
• Analytical and team management skills are a must.
• Should exhibit strong interpersonal and communication skills.
• Call Center / BPO / SI / Provider work experience is highly preferred.
• Filipino citizens or hold relevant residence status.
• Required language(s): English, Filipino.
Benefit
- Opportunities for promotion
- Access to the latest technology
- Professional networking opportunities
- Valuable work experience
- Work-life balance
- Recognition and performance awards
- Professional training
- Collaborative work environment
- Skill development
- Opportunities to contribute to business growth
Requirements
- Basic Computer Skills
- Physically and Mentally Healthy
- No Criminal Record
- Able to Work in a Team
- Minimum Education of High School Diploma
- Good Communication Skills
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Metro Manila |
| City | Manila |
| Google Map | Google Map |
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