Job Vacancy Taguig, Metro Manila Position CRM ADMINISTRATOR at Playmate Leisure Solutions Corp

Playmate Leisure Solutions Corp is currently accepting applications for the position of CRM ADMINISTRATOR in the Taguig area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Playmate Leisure Solutions Corp operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Job Overview:

A CRM Administrator is responsible for managing and configuring a company’s Customer Relationship Management (CRM) software. Their key responsibilities include:

User Management: Setting up user accounts and managing permissions.

Customization: Customizing fields, workflows, and reports to meet business needs.

Data Management: Overseeing data import/export and ensuring data integrity.

Support and Training: Providing support to users and training new staff on CRM usage.

System Optimization: Ensuring the CRM system aligns with business objectives and enhances customer satisfaction.

This role is crucial for maximizing the effectiveness of CRM systems within an organization.

Key Responsibilities:

• Manage and maintain customer-facing knowledge bases and FAQ libraries within CRM tools (e.g., Zendesk, AIHelp, Salesforce).
• Create, update, and optimize CRM reply templates to ensure clarity, consistency, and customer-friendly tone.
• Translate complex policies, workflows, or system logic into short, clear, and logically structured messages.
• Ensure all customer-facing content reflects empathy, accuracy, and strong logical flow.
• Conduct bi-weekly assessments (exams) for Customer Service agents to evaluate their understanding and correct usage of customer-facing content, reply templates, and knowledge base materials.
• Identify recurring customer issues and improve CRM content to reduce confusion and repeat contacts.
• Collaborate with QA, Operations, Product, and Tech teams to align messaging with system behavior and business rules.
• Support CRM system management, including content organization and coordination of CRM automations where applicable.

Key Qualifications:

• 3‒5 years of experience in CRM operations, customer-facing content management, or CRM system administration.
• Hands-on experience with CRM platforms such as Zendesk, AIHelp, Salesforce, or similar tools.
• Strong understanding of customer behavior, human interaction, and relationship-based communication.
• Excellent written communication skills with the ability to simplify complex concepts quickly and clearly.
• Strong logical thinking and structured approach to content creation.

Preferred Skills:

• Experience in CRM operations, QA, CX, training, or knowledge management.
• Familiarity with CRM automation, workflows, macros, triggers, or AI-assisted responses.
• Background in internal communications, corporate communications, or customer experience strategy.

Job Type: Full-time

Pay: Php30,00.00 – Php35,00.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

Requirements

• Minimum Age of 18 Years
• Basic Computer Skills
• Physically and Mentally Healthy
• Experience in the Related Field (Preferred)
• Minimum Education of High School Diploma
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address