Job Vacancy Quezon City, NCR Position BPO Call Center Associate at NTT Ltd
Welcome to our job portal, where NTT Ltd is offering exciting employment opportunities for the position of BPO Call Center Associate in the Quezon City area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with NTT Ltd, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with NTT Ltd. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | NTT Ltd |
| Position: | BPO Call Center Associate |
| City: | Quezon City, NCR |
| Province: | NCR |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
Quezon City, PH
Other
- Act as the first line of support for customer issues and service requests.
- Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.
- Accurately document all incidents and actions taken in the ticketing system.
- Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi).
- Follow scripted resolutions and standard operating procedures from the Knowledge Base.
- Resolve customer issues within defined SLAs (Service Level Agreements).
- Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation.
- Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service.
- Participate in regular training sessions to stay updated on processes, tools, and technologies.
- Maintain confidentiality and comply with company data protection and security policies.
Benefit
- Skill development
- Opportunities for promotion
- Collaborative work environment
- Professional training
- Work-life balance
- Professional networking opportunities
- Valuable work experience
- Access to the latest technology
- Recognition and performance awards
- Opportunities to contribute to business growth
Requirements
- Basic Computer Skills
- Physically and Mentally Healthy
- No Criminal Record
- Able to Work in a Team
- Minimum Education of High School Diploma
- Good Communication Skills
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | NCR |
| City | Quezon City |
| Google Map | Google Map |
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