Job Vacancy Makati, Metro Manila Position NOC Supervisor at PACIFIC TECHNOLOGIES AND NETWORK PHILIPPINES INC.

PACIFIC TECHNOLOGIES AND NETWORK PHILIPPINES INC. is currently seeking applicants for the position of NOC Supervisor in the Makati area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

PACIFIC TECHNOLOGIES AND NETWORK PHILIPPINES INC. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

The NOC Supervisor is responsible for overseeing the day-to-day operations of the Network Operations Center, ensuring continuous monitoring, availability, and reliability of all network infrastructure and services. This role supervises the NOC team, enforces operational standards, handles incident escalations, and coordinates with various technical departments to maintain high service performance and client satisfaction.

The NOC Supervisor is a key leadership position that requires strong technical expertise, analytical skills, and effective team management to meet the company’s service delivery commitments and SLA targets.

I. DUTIES & RESPONSIBILITIES

A. Network Monitoring & Operations Control

• Ensure 24/7 monitoring of network devices, leased lines, servers, and communication links.
• Oversee real-time monitoring dashboards, alarms, and alert notifications.
• Validate and prioritize alerts, ensuring timely response according to severity levels.
• Verify that network thresholds and alert configurations are properly set and updated.
• Coordinate maintenance windows and scheduled downtimes in alignment with the Engineering and Field Operations teams.

B. Incident Management & Escalation

• Lead the first response team during incidents, outages, or network degradation.
• Manage the full incident lifecycle: detection, classification, troubleshooting, resolution, closure, and documentation.
• Ensure strict adherence to SLAs/OLAs for response and resolution times.
• Facilitate escalation to Level 2/3 Support, Network Engineers, or Vendor Support when required.

C. Team Leadership & Administrative Functions

• Supervise daily activities of NOC Engineers and technical staff during assigned shifts.
• Prepare team schedules, shift rotations, attendance monitoring, overtime requests, and leave approvals.
• Conduct regular team meetings, coaching sessions, performance reviews, and disciplinary actions where necessary.
• Identify training needs and coordinate skill development initiatives for team members.
• Ensure personnel compliance with company policies, data security standards, and operational protocols.

D. Documentation, Reporting & Compliance

• Ensure all incidents, tickets, alerts, and troubleshooting activities are properly logged in the ticketing system.
• Maintain up-to-date network documentation, inventory lists, configuration logs, and process manuals.
• Produce daily shift reports, weekly network performance summaries, monthly incident analytics, and KPI dashboards.
• Document recurring issues and recommend procedural changes to reduce incident volume.
• Ensure compliance with ISO standards, ITIL best practices, and internal audit requirements.

E. Cross-Functional Coordination

• Work closely with Engineering, Provisioning, Field Operations, and Customer Support departments.
• Communicate network issues, scheduled tasks, and service advisories to internal teams and customers when necessary.
• Collaborate on project deployments, new circuit activations, and network upgrades.
• Assist in client escalations requiring deeper network insight and technical clarification.

ADDITIONAL BENEFITS

• Increase upon regularization
• One or twice a week work from home set up
• Annual increase

Job Type: Full-time

Pay: Php30,00.00 – Php35,00.00 per month

Benefits:

• Additional leave
• Flextime
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address