Position: Medical Virtual Assistant (Night Shift)

Responsibilities:

• Review and analyze medical records per client guidelines.
• Write accurate summaries through paraphrasing or quoting.
• Coordinate with team leads and fellow reviewers.
• Submit quality reviews on time to meet productivity targets.
• Assist in creating review guidelines for new clients.

Qualifications:

• Graduate or undergraduate in any medical-allied course.
• Proficient in MS Office.
• Strong English writing and comprehension skills.

Pay: Php20,000.00 – Php25,000.00 per month

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Your primary responsibilities will include analyzing call volumes, managing staffing levels, and making real-time adjustments to maintain service level agreements. You will collaborate with various departments to enhance workflow processes and improve overall performance.

The ideal candidate should possess strong analytical skills, attention to detail, and effective communication abilities. Experience in workforce management and proficiency in WFM tools is preferred.

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Key responsibilities include answering calls promptly, listening to customer concerns, and delivering accurate information. You will also be responsible for maintaining records of interactions and ensuring customer satisfaction.

The ideal candidate should possess excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment. Prior experience in customer service is a plus.

The post Job Vacancy McKinley, Metro Manila Position Call Center Agent at Sapient Global Services (SGS) – Luzon appeared first on ph.jobdb.id.

The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to multitask effectively. Experience in customer support or a related field is preferred, but not mandatory.

If you are passionate about helping customers and thrive in a fast-paced environment, we want to hear from you!

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