Key Responsibilities:

• Follow standard processes and procedures.
• Deflect and escalate priority issues.
• Ensure customer satisfaction through one-call resolutions.
• Provide basic troubleshooting assistance.

Qualifications:

• BPO experience is a plus but not required.
• At least a High School or ALS graduate.
• Excellent communication skills.
• Able to multitask and prioritize effectively.

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