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Job Vacancy Clark Freeport Zone, Central Luzon Position WFM Planning Analyst at Teleperformance

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Published 1 day ago

Teleperformance is currently seeking applicants for the position of WFM Planning Analyst in the Clark Freeport Zone area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Teleperformance operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Teleperformance
Position:WFM Planning Analyst
City:Clark Freeport Zone, Central Luzon
Province:Central Luzon
Education:Confidential
Job Type:Full-time

Job Description

Teleperformance is seeking a dedicated Workforce Forecasting and Planning Analyst. This role is crucial for achieving our strategic objectives, involving forecast modeling, capacity planning, and effective communication. The analyst will be responsible for short-term and long-term contact volume forecasts and will provide leadership with risk mitigation plans.

  • Oversee all operational support aspects of the contact center.
  • Manage staffing, scheduling, and forecasting systems.
  • Ensure quality control within contact center operations.

Type: Full-time

Location: Clark Freeport Zone (Preferred for applicants who can relocate)

Experience: 1 year in BPO/Contact Center and Workforce Management is preferred.

Benefit

  • Opportunities for promotion
  • Access to the latest technology
  • Professional networking opportunities
  • Valuable work experience
  • Work-life balance
  • Recognition and performance awards
  • Professional training
  • Collaborative work environment
  • Skill development
  • Opportunities to contribute to business growth

Requirements

  • Basic Computer Skills
  • Physically and Mentally Healthy
  • No Criminal Record
  • Able to Work in a Team
  • Minimum Education of High School Diploma
  • Good Communication Skills
  • Minimum Age of 18 Years
  • Able to Work Under Pressure
  • Willing to Be Placed in the Designated Work Location

Company Address

Province Central Luzon
City Clark Freeport Zone
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Company Information

Teleperformance

Teleperformance is a global leader in customer experience management, with a significant presence in the Philippines. Founded in 1978, the company provides a range of services including customer care, technical support, and digital solutions. With multiple contact centers across the country, Teleperformance employs thousands of skilled professionals, catering to diverse industries. The company is committed to delivering exceptional service, leveraging advanced technology and innovative strategies, while fostering a diverse and inclusive workplace culture. Through its emphasis on employee development and customer satisfaction, Teleperformance continues to thrive in the competitive BPO landscape.