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Job Vacancy Quezon City, Metro Manila Position Workforce Analyst at Alorica

Alorica company logo
Published 2 days ago

Alorica is currently accepting applications for the position of Workforce Analyst in the Quezon City area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Alorica operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:Alorica
Position:Workforce Analyst
City:Quezon City, Metro Manila
Province:Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

Essential Duties & Responsibilities:

As a Workforce Analyst, you will forecast and determine workforce requirements through data analysis. Responsibilities include generating optimized schedules, managing time-off requests, and conducting schedule simulations. You will engage in staffing discussions and ensure forecast accuracy while supporting training activities.

Qualifications & Requirements:

A High School Diploma is required; a Bachelor’s degree or equivalent experience is preferred. Minimum of 1 year of relevant workforce experience is needed. Familiarity with EWFM, Aspect, or IEX is a plus.

Benefit

  • Professional training
  • Skill development
  • Opportunities for promotion
  • Collaborative work environment
  • Valuable work experience
  • Recognition and performance awards
  • Professional networking opportunities
  • Work-life balance
  • Access to the latest technology
  • Opportunities to contribute to business growth

Requirements

  • Physically and Mentally Healthy
  • Minimum Education of High School Diploma
  • Able to Work in a Team
  • Able to Work Under Pressure
  • No Criminal Record
  • Good Communication Skills
  • Experience in the Related Field (Preferred)
  • Minimum Age of 18 Years
  • Willing to Be Placed in the Designated Work Location

Company Address

Province Metro Manila
City Quezon City
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Company Information

Alorica

Alorica is a leading provider of customer experience solutions in the Philippines, renowned for its commitment to delivering exceptional service. Founded in 199, the company has established a strong presence, offering a range of services including customer support, technical assistance, and back-office solutions. With a workforce of thousands of dedicated professionals, Alorica emphasizes innovation and technology to enhance client satisfaction. Its operational excellence and focus on employee development have made it a preferred partner for many global brands seeking to elevate their customer service experience.